Privacy Policy - SLO Credit Union

At SLO Credit Union your personal privacy is very important. We recognize that whether you are an existing customer or are considering a relationship with us, you have an interest we collect retain and use information about you and your relationship with us. In order to provide our customers with services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all SLO Credit Union employees for collection, use, retention, and security of nonpublic personal information.

What Information We Collect

We may collect “nonpublic personal information” about you from the following sources:

Information we receive from you on applications or other loan and account forms;
Information about your transactions with us or others; and
Information we receive from third parties such as credit bureaus.

“Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and delinquent history.

What Information We Disclose

We are permitted under law to disclose nonpublic personal information about you to other third parties in circumstances. For example, we may disclose nonpublic personal information about you to third parties to assist us in servicing your loan or account with us, to government entities in response to subpoenas, and to credit bureaus. We do not disclose any nonpublic personal information about you to anyone, except as permitted by law.

If you decide to close your account(s) or become an inactive member, we will continue to adhere to the privacy policies and practices described in this notice.

Our Security Procedures

We also take steps to safeguard customer information. We restrict access to your personal and account information to those employees who need to know that information to provide services to you. Employees who violate these standards will be subject to disciplinary measures. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Questions or Comments

If you have any questions or comments regarding the procedures we follow to protect your privacy, please direct them to the following address:

SLO Credit Union
1220 Osos Street
San Luis Obispo, Ca. 93401
(805) 543-5839

Effective February 1, 2024

BIOMETRIC INFORMATION PRIVACY POLICY AND CONSENT

Scope and Overview

This policy outlines how SLO Credit Union, its vendors, and/or the licensor of the SLO Credit Union’s consumer verification software processes biometric data collected from you for identity verification and fraud prevention purposes.

Biometric Data Defined

As used in this policy, biometric data includes “biometric identifiers” and “biometric information”. “Biometric identifier” means a retina or iris scan, fingerprint, voiceprint, or scan of hand or face geometry. As the term is used in this policy, the selfie photograph you upload to the software for use in the biometric algorithm is considered a “biometric identifier.” “Biometric information” means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual.

Disclosure and Authorization Policy

To the extent that SLO Credit Union, its vendors, and/or the licensor of the SLO Credit Union’s consumer verification software collect, capture, or otherwise obtain biometric data relating to a consumer, SLO Credit Union must first:

Inform each consumer that SLO Credit Union, its vendors, and/or the licensor of the SLO Credit Union’s consumer verification software are collecting, capturing, or otherwise obtaining the employee’s biometric data, and that the SLO Credit Union is providing such biometric data to its vendors and the licensor of the SLO Credit Union’s consumer verification software;

Inform the consumer of the specific purpose and length of time for which the consumer’s biometric data is being collected, stored, and used; and

Receive consent by the consumer authorizing SLO Credit Union, its vendors, and/or SLO Credit Union’s consumer verification software to collect, store, and use the consumer’s biometric data for the specific purposes disclosed by the SLO Credit Union, and for SLO Credit Union to provide such biometric data to its vendors and the licensor of the SLO Credit Union’s consumer verification software.

SLO Credit Union, its vendors, and/or the licensor of the SLO Credit Union’s consumer verification software will not sell, lease, trade, or otherwise profit from employees’ biometric data; provided, however, that the SLO Credit Union’s vendors and the licensor of the SLO Credit Union’s consumer verification software may be paid for products or services used by SLO Credit Union that utilize such biometric data.

This policy is intended to comply with all federal, state, and local laws.

Purpose for the Collection of Biometric Data

SLO Credit Union, its vendors, and/or the licensor of SLO Credit Union’s consumer verification software collect, store, and use biometric data solely for identity verification and fraud prevention purposes.

Disclosure

SLO Credit Union will not disclose or disseminate any biometric data to anyone other than its vendors and the licensor of the SLO Credit Union’s consumer verification software providing products and services using biometric data without/unless:

First obtaining consumer consent to such disclosure or dissemination;
The disclosed data completes a financial transaction requested or authorized by the consumer;
Disclosure is required by law or ordinance; or
Disclosure is required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction.

Security

SLO Credit Union shall use a commercially reasonable standard of care to store, transmit and protect from disclosure any biometric data collected. Such storage, transmission, and protection from disclosure shall be performed in a manner that is the same as or more protective than the manner in which SLO Credit Union stores, transmits and protects from disclosure other confidential and sensitive information, including personal information that can be used to uniquely identify an individual or an individual’s account or property, such as genetic markers, genetic testing information, account numbers, PINs, driver’s license numbers and social security numbers.

Retention

SLO Credit Union shall retain consumer biometric data only until, and shall request that its vendors and the licensor of SLO Credit Union’s consumer verification software permanently destroy such data when, the first of the following occurs:

The initial purpose for collecting or obtaining such biometric data has been satisfied, such as verification of consumer identity;
Request of consumer to destroy the biometric data; or
Within 30 days of consumer’s provisioning of biometric data.

Contact Information

If you have any questions about our use, storage, or security of your biometric data you can contact us at cu@slocu.com.

BIOMETRIC INFORMATION CONSUMER CONSENT

As outlined in the “Biometric Information Privacy Policy”, I understand and consent to the collection, use, retention, storage, and/or disclosure or re-disclosure of data or images from biometric verification technology by SLO Credit Union, its vendors, and/or the licensor of the SLO Credit Union’s consumer verification software. I acknowledge that I have been given a copy of the Policy, or that the Policy has been made accessible to me, and I have had an opportunity to review it and request any additional information concerning the SLO Credit Union’s procedures and safeguards for collecting, maintaining, using, disclosing, sharing, storing, and/or destroying this data.